At our Comme Des Garçons store, customer satisfaction is one of our highest priorities. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as simple and transparent as possible. Please review the following policy carefully before making a return request.
Return Eligibility
We accept returns for eligible items within 30 days of the delivery date. To qualify for a return, products must meet the following conditions:
- Unused, unworn, and unwashed
- In their original condition
- Returned with all original tags and packaging
- Free from damage, stains, odors, or alterations
- Accompanied by proof of purchase or order confirmation
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return, including:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Products damaged through misuse or improper care
- Items returned outside the approved return period
Any non-returnable items will be clearly identified where applicable.
How to Initiate a Return
To request a return, please contact our customer support team with:
- Your order number
- Product name(s)
- Reason for return
- Photos of the item if applicable
Once your request is reviewed and approved, you will receive detailed instructions regarding the return process.
Return Shipping
Customers are generally responsible for return shipping costs unless:
- The item received is defective
- The product arrived damaged
- An incorrect item was shipped
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Exchanges
If you would like a different size, color, or replacement item, please contact our support team. Exchanges are subject to product availability at the time the returned item is received and inspected.
Inspection Process
All returned products undergo inspection upon arrival. Once the item has been reviewed and approved, we will notify you regarding the status of your refund or exchange request.
Returns that fail inspection may be rejected and returned to the customer.
Refund Process
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
- Payment provider
- Banking institution
- Credit card issuer
- Country of residence
Most refunds are processed within several business days after approval, though some financial institutions may require additional time.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Providing photographs of the issue will help us review and resolve your request quickly.
We will work to provide an appropriate solution, which may include a replacement, exchange, store credit, or refund where applicable.
Order Cancellations
Orders may be canceled before they enter processing or shipment. Once an order has been processed or dispatched, cancellation may no longer be possible.
Customers are encouraged to review all order details carefully before completing their purchase.
Late or Missing Refunds
If you have not received your refund after receiving confirmation:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still require assistance, please reach out to our customer support team for further investigation.
Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or order-related concerns, our customer support team is available to assist you. We are committed to providing fair resolutions and a positive shopping experience for every customer.
Disclaimer
This website operates independently and is not necessarily affiliated with, endorsed by, or officially connected to Comme Des Garçons unless expressly stated. All trademarks, logos, and brand names belong to their respective owners.
- Address: Suite 109, 250 Vesey Street New York, NY 10281 USA
- Email: support@commedes-garconsus.com
- Contact: (734) 813-0981